The Official Website of the Attorney General of Massachusetts

Martha Coakley, Attorney General

Consumer Complaint Form

Office of the Attorney General
Public Inquiry & Assistance Center (PIAC)
One Ashburton Place
Boston, MA 02108

If your complaint is urgent or if you seek an accommodation due to a disability, please call the Consumer Hotline at (617) 727-8400 or (617) 727-4765 TTY or the Elder Hotline at (888) 243-5337. Please note that all fields are required unless otherwise noted.

Your Contact Information:


(Example: 123-456-7890)
(NOTE: PIAC will only contact you by telephone Monday through Friday, 9:00a.m. to 5:00p.m. You must provide us with a working daytime telephone number.)
(Optional: You are not required to provide this information to file a complaint, but having it may help us serve you more effectively.)
Filing as a Business or an Individual: Business   Individual

Business or organization that is the subject of this complaint:

 Yes  No

(Example: 123-456-7890)

Information on your complaint:

(Note: 1000 characters maximum; 0 characters entered, 1000 characters remaining.)



(Note: 200 characters maximum; 0 characters entered, 200 characters remaining.)

 Yes  No
 Yes  No

 Yes  No
 Yes  No


DO NOT SEND ORIGINALS. Your documents will NOT be returned to you. Please retain a copy for your records and send us photocopies or an electronic scan of any documentation you think may be helpful in resolving the complaint.

Please do NOT include financial account numbers, credit or debit card numbers, your social security number, etc., or other sensitive personal information. We will contact you if we need any of this information.

Read the Following Before Signing Below:

I. Disclosure of Your Complaint.
Public Record. Under most circumstances, your complaint and any related information will be considered a public record and available to any member of the public upon request.
Disclosure to the Business or Organization. In order to resolve your complaint we may release any and all information with regard to this complaint, including the form itself, to the business or organization you are complaining about.
Disclosure to Other Entities. Your complaint and any related information may be disclosed to other law enforcement and regulatory agencies, including one of the Local Consumer Programs in your area.
II. Consulting With a Private Attorney.
The AGO cannot give you legal advice and is not able to be your private attorney, but represents the public interest. If you have any questions concerning your individual legal rights or responsibilities you should contact a private attorney.
By filling in my name above and checking this box, I acknowledge that I have read and understood the provisions above and certify that the information I have provided is true and correct to the best of my knowledge, and I adopt this as my online signature.