The Official Website of the Attorney General of Massachusetts

Attorney General Maura Healey

Consumer Complaint Form

Office of the Attorney General
Consumer Advocacy & Response Division (CARD)
One Ashburton Place
Boston, MA 02108

If your complaint is urgent or if you seek an accommodation due to a disability, please call the Consumer Hotline at (617) 727-8400 or (617) 727-4765 TTY or the Elder Hotline at (888) 243-5337. The Consumer Hotline can answer questions, provide information, and offer referrals to appropriate divisions within the Office of the Attorney General (AGO) or other government agencies and organizations.

Please note that all fields are required unless otherwise noted.

Your Contact Information:

(Example: 123-456-7890)
(NOTE: The AGO will only contact you by telephone Monday through Friday, 9:00 a.m. to 5:00 p.m.)
(Optional: You are not required to provide this information to file a complaint, but having it may help us serve you more effectively.)

Provide information below on the business or organization that you are complaining about:

(Example: 123-456-7890)

Information about your complaint:

(Note: 1000 characters maximum; 0 characters entered, 1000 characters remaining.) Note: A member of the AGO will contact you if additional information is needed.
(Note: 200 characters maximum; 0 characters entered, 200 characters remaining.)
Value should be stated in USD

Instructions:

DO NOT SEND ORIGINALS. Your documents will NOT be returned to you. Please do not send any documents other than this complaint form until someone from our office contacts you.

Please do NOT include financial account numbers, credit or debit card numbers, your social security number, etc., or other sensitive personal identifying information. We will contact you if we need any of this information.

Read the Following Before Signing Below:

I. Disclosure of Your Complaint.
Public Record. Under most circumstances, your complaint and any related information will be considered a public record and available to any member of the public upon request. In addition, data concerning your complaint, not including personally identifying information, may be publically posted on the AGO website.

Disclosure to the Business or Organization. In order to resolve your complaint we may release any and all information with regard to this complaint, including the form itself, to the business or organization you are complaining about.

Disclosure to Other Entities. Your complaint and any related information may be disclosed to other law enforcement and regulatory agencies, including one of the Local Consumer Programs or legal services attorney in your area.

II. Disclosure of Information by the Business to the AGO.
By signing below you authorize the Business or Organization you are complaining about to release any information to the Attorney General's Office necessary for the resolution of your complaint.

III. Consulting With a Private Attorney.
The AGO cannot give you legal advice and is not able to be your private attorney, but represents the public interest. If you have any questions concerning your individual legal rights or responsibilities you should contact a private attorney.

By filling in my name above and checking this box, I acknowledge that I have read and understood the provisions above and certify that the information I have provided is true and correct to the best of my knowledge, and I adopt this as my online signature.

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